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For online booking made on the web-page of Paloma Hotels,

The owner of the booking and the hotel are deemed as accepting mutually the validity of articles stated below.

1. General Conditions on Booking:

On the menu of Online Booking, as many room as you chose are booked for you at the indicated price. The prices included all taxes. Your booking is to be guaranteed once your payment is received by the hotel. Unpaid bookings give the hotel the right to cancel it.

2. Guarantee Booking – Payments:

For the booking to be included within the scope of guarantee, the booking price must be paid. Credit Card: In the Online Reservation Menu, you can make the full payment or 50% prepayment. For 50% prepayments, the remaining 50% will be charged at check-in. For payment by Bank transfer, please contact by info@palomahotels.com. Your bookings are guaranteed as in the confirmation mail sent to you by the system. 

3. Reservations can be canceled free of charge up to 5 days before check-in. In case of cancellations with less than 5 days, the total accommodation fee (100%) will be charged as No show fee.All transaction costs belong to the owner of the booking in reimbursements. For non-cancelled bookings, if not checked in the hotel, the total cost of accommodation or prepaid amount is invoiced as No- Show. Paid amount is not reimbursed. 24 hours after the check-in hour, the hotel has the right to cancel the bookings which are not checked in yet. If the cancelled room is sold to another customer, the right for reimbursement is not given to the owner of the booking. If the hotel accepts the reimbursement of installments by credit card, the procedure of reimbursement is carried out within the framework of the refund conditions of the banks.

4 General Rules:

Paloma Hotels serves its customers in line with the concept of all included and Half Board. The content of this concept is available on our webpage. ’The current condition has been acknowledged as a Force Majeure event due to the fact that as the epidemic disease of the respiratory tract known as coronavirus (Covid-19) poses a serious health risk globally, it was proclaimed by the World Health Organization as an “International Public Health Emergency” first and then a ‘Pandemic (Global Epidemic).’ The HOTEL may make alterations temporarily in conditions of the services to be provided within the scope of this Agreement, in line with the measures taken or to be taken by all the domestic institutions and organizations, particularly the T.R. Ministry of Interior Affairs, upon the recommendations of the Coronavirus Scientific Committee constituted within the T.R. Ministry of Health as well as the global measures taken for the prevention of the spread of the pandemic that is the subject matter of the said force majeure event. In such case, the GUEST acknowledges, declares, and undertakes in advance that he/she will not hold the HOTEL responsible asserting violation of the Agreement, defective service, or any similar allegation and that it will not make any claim of rights and receivables against the HOTEL within the scope of the Nr. 6502 Law on the Protection of Consumers and other legislation.Your expenses except all included or Half Board concepts are charged on your room bill and they must be paid before checking out. Check-in hour on check-in day: it is 14:00, Check-out hour on check-out day is 12:00. Please note your request for an early check-in at the moment of booking. Please get in touch with the Reception for your requests to leave your room and the hotel after 12.00. An extra fee per person is charged for early check-in and late check-out. The Hotel and the owner of the Booking can make a contract under different conditions by agreeing mutually and written. The new contract is valid for the conditions stated on the additional agreement. For the articles which are not stated on the additional agreement, this contract (Online Booking Rules and Conditions) applies. Our Online Booking Rules and Conditions contract is updated occasionally. The latest and the most valid one is available on www.palomahotels.com.

5. Pledge of Confidentiality and Our Security Policy : Credit Card Security
www.palomahotels.com has been configured using the most recent technology so that uninterrupted service may be offered to you round the clock.
Security of this website is provided by the world-famous web security company Comodo SSL. This website holds a COMODO 128 Bit SSL(*) Certificate.
(*) SSL ensures that the transmitted data can be decrypted strictly and only at the right address.
Before being transmitted, data are automatically encrypted and then can be decrypted by the right recipient only. The confidentiality and integrity of the operation and the data is protected through authentication at both sides. The power of an encryption method used in data traffic in relies on the key length. The key length is very important for data protection. The SSL protocol uses 40 bits and 128-bit encryption. 128-bit encryption has 2,128 various keys and solving this encryption requires a huge cost and time.

Information Security
www. Any sensitive and personal information received from users of www.palomahotels.com is kept up to highest electronic and physical security standards, and is used in a system, accessible by only authorized personnel with prior user consent and in absolutely necessary cases, in compliance with applicable laws of Turkey and international regulations. www.palomahotels.com undertakes and warrants that, without prior user consent, it will disclose sensitive and personal information received from users to no party under any designation for any reason whatsoever or share such information with no third party or in a way abuse the same. Name, address, phone and similar information is received to ensure that the service offered to you may be rendered in an error-free manner and without disruptions..

Confidentiality Policy
It is applicable to all the websites having the URL www.palomahotels.com.
If you see Paloma Hotels  otel logo on any website, this does not necessarily mean that these security rules are
applicable to that website. You must check the URL and make certain that it is a page really belongs to
Paloma Hotels  otel, as there may be people attempting to use our logo either without permission or for illintentioned 
purposes. In such cases, please contact us. Our address is: info@palomahotels.com

                                                                                           Diana Otel Yatırımları ve İşletmeciliği A.Ş.

                                                                               Illumination Text for the Processing of Personal Data

Dear Guests and Visitors,

We as Diana Otel Yatırımları ve İşletmeciliği A.Ş. (“The Corporation”) are highly concerned and exercise due diligence for the security of your personal data. Acting with this awareness as the Corporation, we, emphasize for the processing and retention of all sorts of personal data of our entire guests and visitors including the beneficiaries of our products and services in accordance with the law on protection of personal data numbered 6698 (“Law on Protection of Personal Data”). With full understanding of our responsibility, we process your personal data as Data Officer, as described below, and within the limits prescribed by the legislation.

1. Collection, Processing and Purposes of Processing Personal Data

Our Corporation processes the personal data of its guests and visitors to be specified hereby with this Illumination Text, primarily during the conclusion of contracts. The personal data processed within this scope are limited with the, identity information, contact information and bank account information as well as the camera records that records 24-hour videos for the general security of our guests within the facility and these data is processed within the scope of express consent or due to the legal reasons for the establishment and performance of the relevant contract or the fulfillment of its legal obligations. This data is maintained and retained for the purposes of conducting the processes of service procurement, contract management, accounting and security purposes, and personal data processed within this scope, unless there is a legal requirement for the retention, are deleted or destroyed after the expiry of the commercial relationship-based contract. However, within the scope of possible commercial disputes, the data that may be required by our Corporation to be retained as a means of proof are maintained and retained with our Corporation throughout the lapse of time. In the storage of personal data, the principles and procedures determined by the Personal Data Protection Authority's decision no. 2018/10 are followed accordingly.

Identity information of real persons entering the administrative center and facilities of our Corporation as visitors and guests, entry and exit times to/from the center and facilities, vehicle plates, the purpose of the visit and the names of the people they visited and the video records on the security cameras are processed to protect the legitimate interests of our Corporation, to ensure the safety of our guests and visitors as well as our Corporation and to provide services to guests and visitors with confidence based on the legal reasons. The data is also processed in order to ensure the safety of the facilities and employees and are kept in written, partly electronic and digital platform for the required period in accordance with the legislation. The personal data collected within this scope are not used for purposes other than those listed, and they are processed based on the legal reason of the legitimate interest of the person responsible for the data regulated by the Law on Protection of Personal Data.

Pursuant to legal grounds for the fulfillment of legal obligations, establishment and maintenance of service contract and protection of legitimate interests, our Corporation collects the information such as name, telephone number, e-mail address, date of birth, other identity information, business information, contact person and credit card information shared and disclosed by the guests and visitors on the website as well as other information that can be collected automatically by the website such as traffic information which can be considered as personal data and  some of these are maintained only in physical environment, some in social media channels and some in both physical and digital environments.

All sorts of administrative and technical measures are taken by our Corporation in order to ensure the security of the data stated above and shared by the Corporation via the website. All personal data taken through the Corporation's website are collected and processed only for the following purposes:

• Enabling the purchase of service on our website, make reservations and to establish contracts and perform and execute customer service activities related to our purchased or requested services,
• Responding to questions about our services and our website,
• Sending information about advertisements, sweepstakes, promotions, announcements and campaigns that we think may be of interest to our guests upon the their approval who visits the website and by analyzing these activities determining the product preferences of the guests within this scope and ensure the receipt of information content that may be of interest to our guest,
• Activities for improving the functionality of our website such as data analysis, security, testing, improving our services, upgrading or changing them, determining usage trends,
• Perform accounting, billing, reconciliation and collection activities.

In addition, your collected personal data, legal and commercial security (such as the administrative operations carried out by our Corporation for communication, ensuring the physical security and control of the lotions of the Corporation, business partner/customer /supplier (authorized person or employees) evaluation processes, legal compliance process, financial affairs etc.) will be processed in accordance with the personal data processing conditions and purposes specified in Articles 5 and 6 of the Law on Protection of Personal Data for the purpose of determining and implementing the commercial and business strategies of our Corporation and ensuring the execution of the Corporation's human resources policies.

1. To Whom and for What Purpose the Processed Personal Data can be Transferred

All personal data stored by the Corporation can only be accessed by the personnel and managers who have access permission within the scope of the Authorization Matrix set within the Corporation. Personal data within the Corporation cannot be copied unless absolutely necessary even by those who have access. In order to ensure the security of the personal data it retains; the Corporation uses servers that are subject to periodic leakage tests and continuously monitors the physical security and accessibility of server rooms and other places where personal data is located.

All kinds of administrative and technical measures are taken by the Corporation to prevent unauthorized personnel from accessing personal data and all personnel holding key positions are trained to increase the sensitivity related to personal data within the Corporation. The Corporation does not transfer its personal data to third parties except as provided in Articles 8 and 9 of Law on Protection of Personal Data. The Corporation's data transfers in this scope are limited to business partners including the ones abroad, suppliers, Diana Hotel Yatırımları ve İşletmeciliği A.Ş. Group companies, shareholders, legally authorized public institutions and private individuals, audit firms, insurance agencies, lawyers and accountants, banks and public institutions and organizations.

1. Method and Legal Grounds of Personal Data Collection

Your personal data is obtained from all verbal, written or electronic platforms in order to provide the products and services offered by the Corporation within the legal framework determined in accordance with the above-mentioned purposes and to ensure that our Corporation fulfills its contractual and legal responsibilities entirely and accurately. The personal data collected for these legal reasons may be processed and transmitted for the purposes specified in Articles (1) and (2) of this text within the scope of the personal data processing conditions and purposes specified in Articles 5 and 6 of the Law on Protection of Personal Data.

1. The Rights of the Personal Data Holder as enumerated in Article 11 of the Law on Protection of Personal Data

As personal data owners, if you submit your claims regarding your rights to our Corporation with the following methods below hereby with this Illumination Text, our Corporation will conclude the request free of charge within thirty days at the latest according to the nature of the request. However, if a fee is foreseen by the Personal Data Protection Board, the fee in the tariff determined by our Corporation shall be charged. In this context, personal data owners shall have the following rights;

To acknowledge whether personal data is processed,

To request information if personal data is processed,

To acknowledge why the personal data is processed and whether they are used properly,

To acknowledge the third-parties within the country or abroad that the personal data is transferred,

To request correction of personal data in case of incomplete or incorrect processing and to inform the third parties to whom the personal data has been transferred about the correction,

Although it has been processed in accordance with the provisions of the Law on Protection of Personal Data and other relevant laws, to request the deletion or destruction of personal data in case of the reasons requiring its processing are eliminated, and to request the notification to the third parties to whom the personal data has been transferred,

To file objection against the occurrence of a result against the person himself by analyzing the processed data exclusively through automated systems

In the event of suffering a loss due to unlawful processing of the personal data, to exercise the right to claim for damage. Pursuant to Article 13, paragraph 1 of the Law on Protection of Personal Data, you may submit your request for the exercise of your rights in writing or other methods determined by the Personal Data Protection Board. 

In this context, the channels and procedures for submitting your application in writing to the Corporation within the scope of Article 11 of the Law on Protection of Personal Data are explained below.

       In order to exercise your above-cited rights, you may send your request including your explanation related to the right you claim to exercise among the ones set forth in Article 11 of the Law on Protection of Personal Data your identification particulars to kvkk@palomahotels.com  with secured electronic signature.

Diana Otel Yatırımları ve İşletmeciliği A.Ş.